Questions are welcome
A little help
finding
your way.
Before you begin, or when something isn’t working, you can ask. You don’t need a polished explanation.
01 / Write to us
A direct place
for your question.
The link opens your email app. If you use webmail, copy the address into a new message. Nothing is sent until you send it.
Tell us you are asking about Hero Me and what you need help with. For a purchase, include the checkout email and an order reference if you have one. Never send a password, sign-in code or full card number.
Email is the contact route in this preview. This page does not submit a form or confirm a cancellation for you.
02 / Already here?
Your account
hasn’t moved.
Find your account or manage a booking ↗
Your existing account is at Harmonic Way. Use it to check your membership, minutes and entitled downloads. You do not need to buy again to recover access.
Open your existing account — at Harmonic Way ↗If an item is missing or billing looks wrong, email support with the order reference. Pausing coaching texts is separate from cancelling a paid membership; check the account’s billing controls or ask support and check the confirmation.
03 / Before sharing
Ask what you
need to know.
Ask about conversation records, retention, deletion or export before sharing something you are unsure about. Keep private conversation details out of an initial support email.
These are the existing shared service policies at Harmonic Way. They have not been replaced by the Hero Me design preview.
Wayfinder is software-based coaching, not a person, therapy or emergency support.
Explore the story pattern and the research ↗